FREQUENTLY ASKED QUESTIONS

ORDER RELATED

For technical assistance please email us on support@clearskincare.uk

We don’t offer a gift wrap service on our orders, sorry.

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email support@clearskincare.uk. Please note, these requests will be answered during our opening hours.

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.

If you have not yet had a despatch confirmation email please contact customer services at support@clearskincare.uk

We offer delivery to the UK and various european countries, please refer to our Shipping Policy for the full list of countries.

Please contact customer services at support@clearskincare.uk

Invoices are sent to your email address, the parcel only contains a packing note.

It can take a little longer for our couriers to get your order to you. Please wait for 7 days before contacting us.

PAYMENT RELATED

We accept the following payment options:

MasterCard
Visa
Visa Delta
Maestro
American Express
PayPal

Stripe is an american technology software that allows you to pay for goods via debit and credit cards

DELIVERY RELATED

If you are out when Royal Mail try to deliver your item, it may be left with a neighbour otherwise it will be returned to your local sorting office for you to rearrange delivery or collect in person

If your item isn’t collected within 30 days from your local sorting office, it will be returned back to us and we will contact you either by phone or email to rearrange delivery or issue a refund. We will automatically refund your order if no contact is made within 7 working days.

We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 10 days from your order date. No resend or refund will be offered until a full investigation is complete.

We are only able to ship to BFPO addresses that service the UK only, this is due to the dangerous goods act. We are also able to deliver to PO boxes in the UK

For assistance with delivery queries please contact our Customer Service Team.

Email: support@box5852.temp.domains

We offer delivery to the UK and various european countries, please refer to our Shipping Policy for the full list of countries.

We only use the best in courier services and beings that your product can be fragile and expensive we want it to arrive in perfect condition, plus all orders over £50 are free shipping.

RETURNS & REFUNDS RELATED

Unwanted Items can be returned with 30 days of the delivery date, in its original packaging and with no harm.

Items can be returned by post or courier service

For detailed information about returns please see Return and Refund Policy.

To return an item by post please parcel it up and include a note with the following information:

Your Order Number
Your Name
Your Email Address
The Product Code(s) of the item(s) or/and description(s) you wish to return
The Reason for the return

Please send it via Special Delivery to:

ClearSkinCare

Unit 32525
PO Box 7169
Poole, BH15 9EL

Please note, if you do not send it by Special Delivery and it doesn’t arrive at Head Office we will not be able to action any refund, as there is no method of tracking available.

Return the faulty product(s) to Customer Services

Please see Return Policy for more details.

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item that is different from that which you ordered please email us on support@clearskinacare.uk

When returning goods, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

When Finance process your refund you will get an email sent to the email address which you placed the order with. This means that the refund has been processed our end, at which point it normally takes 2-5 working days to show on your account. Please note that it can take up to 10 working days.

ONLINE & MEMBER ACCOUNTS

No! You do not need to have an account as you can checkout as a guest.

Creating an online account is very simple. All you need to do is click here and select the ‘Create New Account’ tab. From there, just enter the required details and you’ll be up and running in no time.

PRODUCTS RELATED

In order to offer the customer the best deal possible at any given time our prices do frequently change. In terms of orders however, the price that we charge will be the same as that quoted in your email confirmation.

Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won’t need as much applying.

Not necessarily – it may be that the item is out of stock.

If the item you are looking for isn’t online please drop us an email with the name of the product and we will do our best to source the product.